Privacy Policy

Effective Date: July1, 2025

 

At Jitka Demelo, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal health information in accordance with Ontario’s Personal Health Information Protection Act (PHIPA) and, where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA).

 

1. About Us: Jitka Demelo is a holistic healthcare practice located in Ontario. We are committed to protecting the privacy of our patients and the confidentiality of the personal health information we receive.

 

2. Collection of Personal Health Information: We collect personal health information from you directly or from someone acting on your behalf. The information we collect may include:

• Your name, address, date of birth, and contact information

• Your history and presenting wellness concerns

• Records of consultations

We collect this information to provide you with safe and effective wellness care and to meet our regulatory and legal obligations.

 

3. Use of Personal Health Information: Your information is used for the following purposes:

• To assess your wellness concerns

• To maintain clinical records and manage your wellness care

• To communicate with you about appointments or follow-ups

• To comply with legal and professional obligations

• To process payments

We will only use or disclose your personal health information for purposes not listed above with your explicit consent or as required by law.

 

4. Disclosure of Personal Health Information: We do not share your information without your consent, except where required or permitted by law. Examples include:

• When required by a regulatory body or legal authority

• When necessary to collect a debt owed by you to the clinic

 

5. Your Rights: As a patient, you have the right to:

• Access your personal health records

• Request corrections to your health information

• Withdraw or limit your consent for the use or disclosure of your information (subject to legal and professional limitations)

 

6. Safeguarding Your Information: We take reasonable steps to protect your personal health information through physical, administrative, and technical safeguards, including:

• Secure storage of paper records

• Password-protected electronic systems

• Confidentiality training for all staff members

 

7. Retention and Disposal: We retain your personal health information for the period required by law and regulatory bodies. When information is no longer needed, we ensure it is securely destroyed or erased.

 

8. Website and Electronic Communication: If you contact us through our website, email, or other digital means, please be aware that such communication may not be fully secure. We recommend limiting sensitive health details when using unsecured communication. Our website may collect limited information such as IP addresses, browser types, and referral URLs to help us understand visitor behaviour. This data is not linked to personally identifiable information.

 

9. Changes to This Policy: We may update this Privacy Policy from time to time. Any changes will be posted on our website.

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